Simplify IT: Our Challenge and Our Commitment for 2026
Ten years ago, in 2016, our entire HiTech team gathered for a planning meeting to answer what seemed like a simple question: What do we actually do for our clients? On the surface, the answers felt obvious. Do we fix computers? Of course. Do we restore internet outages and get systems back online? Absolutely. But those activities, while essential, are not the reason our clients choose HiTech.
As we talked, something important crystallized. The true value we provide isn’t in repairing broken technology—it’s in preventing problems before they happen. It’s in creating an environment where technology quietly, reliably, and consistently works so our clients can focus on what they do best.
That realization has shaped the last decade of our evolution. And it is the foundation of the challenge I’m setting for all of us in 2026.
Every day, our teams look proactively for issues lurking beneath the surface—misconfigurations, aging equipment, security gaps, compliance risks, bottlenecks, inefficiencies. When we find them early, we eliminate unplanned downtime, reduce frustration, and keep organizations operating smoothly.
We align technology with industry best practices and regulatory frameworks so clients stay ahead of emerging requirements.
We build budgets and roadmaps that make IT predictable instead of chaotic.
We design systems and processes that strip away complexity.
Ultimately, we Simplify IT so clients don’t have to think about it.
That’s our mission. That’s our impact.
As technology becomes more integrated, more intelligent, and—yes—more complex, our role becomes even more critical. Clients depend on us not just to fix things, but to translate complexity into clarity; to turn sprawling systems into streamlined experiences; to give their teams confidence, security, and simplicity.
That starts with us.
So this year, I’m challenging every HiTech employee—no matter your role, no matter your department—to find opportunities to simplify something. It might be a small tweak or a major improvement. A workflow, a configuration, a communication, an internal process, or a client-facing deliverable. Anything that removes friction, reduces chaos, or makes life easier for someone else.
A hundred small simplifications across our company will create a transformative year for HiTech and the clients who trust us.
If you’ve seen a HiTech team member simplify something for your organization—big or small—please let us know. These moments deserve to be recognized, celebrated, and shared. Your feedback helps us highlight excellence and reward the people making a real difference.
Here’s to a year of clarity, efficiency, and impact.
Here’s to a year where we—together—Simplify IT.
Richard Raue
CEO, HiTech
