The Service Desk Dispatcher is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests. They will perform service request intake from clients; assign, schedule, and dispatch service engineers for remote or onsite service according to urgency, and contractual service level agreement (SLA). Strong client relations are a must. They are also positioned to greet clients as they come into the office.
Ruston, LA · Shreveport, LA
Design Desk Administrator
The Design Desk Administrator supports the sales and service teams by creating accurate quotes from approved scopes of work, managing renewals for licensing and hardware warranties, and assisting with select break-fix sales activities. This role ensures timely and precise documentation, pricing, and vendor coordination to maintain client satisfaction and operational efficiency.
Ruston, LA · Shreveport, LA
